Product Program (cookie program) Specialist in Edinboro, Erie County, Pennsylvania

Product Program (cookie program) Specialist
Location: Edinboro

Starting Salary: $38,000
Girl Scouts is the preeminent leadership development organization for girls in kindergarten through twelfth grade, and our mission is to build girls of courage, confidence, and character. At Girl Scouts Western Pennsylvania, we’re committed to providing every girl the chance to practice a lifetime of leadership, adventure, and success.

SUMMARY DESCRIPTION
As the Product Program Specialist, you will provide customer service to members, caregivers, and customers by phone and email to support girls’ success in the fall product (MagNut) and cookie programs. The Specialist assists the team with timelines, communication, scheduling, data entry and look-up, and serves as the assistant to the Director of Product Program.

The essential functions of this position include the following:
• Provide administrative support for all team correspondence, including emails, letters, and posts to relevant Teams channels.
• Assist with the office cookie cupboard that could include printing and assembling orders, assisting volunteers with pick-ups, and updating order inventory in the system.
• Coordinate content for volunteer communications.
• Work with MarComm to update product-related content on the website; work independently to update department forms and other program materials.
• Monitor the department’s queue in Salesforce, respond to or assign cases to team members, and assist in communicating with customers as needed.
• Provide deadline reminders as necessary from department timelines.
• Update the council calendar with department/team updates.
• Support events, meetings, and trainings for volunteers.
• Assist with data tracking and report preparation.
• Provide technical support to volunteers, caregivers and staff on the many tech platforms used by the department.

Requirements:
• Minimum of 2 years of office experience which includes providing office and administrative support to management staff
• 2 years of college education or equivalent professional experience
• Proficient in all Microsoft applications, and ability and willingness to learn new software applications
• Excellent oral and written communication skills and the ability to communicate clearly
• Ability to plan, organize, and prioritize work while managing multiple deadlines in a continually changing work environment
• Ability to work under pressure, manage multiple projects, meet deadlines, and deal with change
• Ability to identify, analyze and solve problems
• Must be organized, detail orientated, and able to maintain confidentiality
• General office hours Monday-Friday, with occasional extended hours
• Office based, but occasional travel is required throughout western PA; must have reliable transportation



Summary and Benefits:
Girl Scouts Western Pennsylvania is one of three Girl Scout councils in Pennsylvania. We are a 501(c)(3) non-profit organization that supports 27 counties in western Pennsylvania and are an Equal Opportunity Employer. Background checks are required.

Our generous benefit package includes:
• A hybrid work schedule, up to 3 days per week can be remote
• Health, dental and vision insurance available
• HSA, Health FSA, Dependent Care FSA, and Parking FSA options
• Company paid life and long-term disability insurance
• Voluntary insurance benefit options: short-term disability, cancer insurance, life insurance, and accident insurance
• 401(k) plan, both pre-tax and ROTH options, with employer match
• A generous paid time off policy
• 15 paid holidays annually (business closure between December 24-Jan 1)
• Paid Parental Leave and Paid Sick Leave
• Employee Assistance Program

TO APPLY:
Apply today to be part of our mission to help build girls of courage, confidence, and character, who make the world a better place. Submit cover letter and resume to [email protected].